Welcome to the Dr. Sunny Mobile App ("App"), operated by Dr. Sunny Home Healthcare ("we", "us", or "our"). By downloading, installing, or using the App, you agree to comply with these Terms and Conditions and our Privacy Policy. If you do not agree, please do not use the App. These Terms govern your use of the App, the services provided through it, and any content, features, or communication within it. Dr. Sunny Home Healthcare reserves the right to update or modify these Terms at any time; updates take effect immediately upon posting in the App, and it is your responsibility to review the Terms periodically.
1. Scope of Use
- The App allows users to book healthcare services at home, including nursing, IV therapy, blood tests, physiotherapy, doctor visits, and more.
- Use of the App is restricted to users 18 years or older. Minors are not permitted to create accounts or use services independently.
- You are granted a limited, non-transferable, revocable license to access the App solely for personal, non-commercial use.
2. Emergencies
Do not use the App in an emergency. If you or someone else experiences a life-threatening situation, immediately dial 998.
Examples include severe difficulty breathing, uncontrolled bleeding, severe chest pain or suspected heart attack, major trauma, burns or head injury, severe allergic reactions, or loss of consciousness. The App is intended for non-emergency, scheduled or on-demand healthcare services only.
3. Account Registration & Security
- You must create a personal account to book services.
- Keep your login credentials confidential and do not share them with others.
- You are responsible for all activity on your account.
- If you suspect unauthorized access, notify us immediately.
4. Booking Policies
4.1 Book Now — Immediate service
- Once a service provider (SP) is assigned, cancellations are not allowed within the first 5 minutes.
- If you cancel after 5 minutes but before SP arrival, partial charges may apply.
- If the SP reaches your location and you cancel, full nursing/service charges will apply.
4.2 Book Later — Scheduled service
- Free cancellation is allowed more than 24 hours before the scheduled time.
- Cancellation less than 24 hours prior incurs service charges as per your selected service.
- All bookings are subject to availability, SP assignment, and operational feasibility.
- The App may display wait times, estimated arrival times, and alternative SPs in cases of high demand.
5. Payments
Payments are accepted via Visa, Mastercard, Apple & Google Pay, and other supported payment methods. A detailed payment breakdown is shown at checkout, including nursing/service charges, any extra fees or add-ons (e.g., medical supplies, special care), and applicable taxes or service fees. Refunds, if applicable, are processed to the original payment method within 15 business days.
6. Cancellations & Refunds
- Customer cancellations: you are responsible for following the cancellation rules above.
- Provider cancellations: SP cancellations are logged, penalties may apply, and services are reassigned automatically.
- Missed appointments / no-shows: charges apply if you fail to meet the SP at the agreed time without notice.
- Disrupted appointments: if disrupted due to circumstances beyond our control, a reschedule, credit, or partial refund may be offered at our discretion.
7. Communications
The App may send you booking confirmations, reminders and SP arrival updates; OTPs and service status alerts; in-app chat messages enabling direct communication with your assigned SP; WhatsApp marketing messages (offers, promotions, updates) only if consent is provided; and policy, security or system updates.
8. Use Restrictions
You agree not to use the App for any unlawful or unauthorized purpose; share, resell or commercially exploit the App or its content; interfere with App operations, SP assignments or other users' experience; or attempt to bypass security or modify the App in any unauthorized way.
9. Intellectual Property
All content, graphics, software and materials in the App are owned by Dr. Sunny Home Healthcare. You may not copy, redistribute, modify, or create derivative works without explicit written permission. Any user-generated content submitted through the App grants us a worldwide, perpetual, royalty-free license to use it for operational, promotional, or development purposes.
10. Liability & Disclaimers
The App provides a platform connecting users to healthcare providers, but we do not practice medicine. SPs are independent contractors, and Dr. Sunny Home Healthcare is not responsible for professional decisions made by SPs. The App is provided "as is"; we disclaim warranties of any kind, including accuracy, reliability, or fitness for purpose, and are not liable for indirect, incidental, or consequential damages arising from App use.
11. Governing Law
These Terms are governed by the laws of the United Arab Emirates. All disputes will be resolved exclusively in UAE courts of competent jurisdiction.
12. Termination & Violations
We may suspend or terminate your account if you violate these Terms. Termination may be accompanied by legal action and withholding of any pending refunds if applicable.
13. Contact
For questions regarding these Terms or the App, email hello@drsunny.ae or call +971 6 559 4900.
Questions about this policy?
Email hello@drsunny.ae or call +971 6 559 4900.